Help & support

Something not working, or a spot that's wrong? Email support@mesamesa.app and we'll get back to you. It helps to say what phone you use and what you were doing when it happened.

Common questions

Mesa can't find my location

Mesa asks for location only while you use the app. If you said no, open your phone's Settings → Mesa → Location and choose "While Using the App". Or skip it: tap the location pill at the top of Explore and pick a city by hand.

How do I change what Mesa suggests?

Tap the round sliders button beside the bottom bar. Set your vibes, budget, cuisines, allergies and diet, and how far you'll walk or drive. Your picks update right away.

What is "AI picks", and can I turn it off?

With AI picks on, Mesa sends your taste preferences, a summary of what you save, and your searches to Anthropic's Claude to rank spots for you and plan crawls. Turn it on or off anytime in Profile → Settings → AI picks. With it off, Mesa ranks with its own scoring. The privacy policy has the details.

A place is closed, moved or has wrong hours

Place details come from Google Maps and can lag behind real life. Email us the name of the spot and what's wrong, and check with the place before you go. Holiday hours aren't shown yet.

Can Mesa tell me if a dish is safe for my allergy?

No. Mesa steers suggestions away from obvious conflicts, but it can't guarantee any place or dish is allergen-free. Always confirm with the restaurant.

I didn't get the confirmation or password email

Check spam, then try again from the sign-in screen: "Forgot password?" sends a new reset link, and signing in with an unconfirmed email offers to resend the confirmation.

Delete your account

In the app: Profile → Settings → Delete account. This permanently deletes your profile, photo, preferences, saved spots, crawls and stats. It can't be undone.

Can't get into the app? Email support@mesamesa.app from the address you signed up with and ask us to delete your account. We'll confirm when it's done.